"The 10 step Universal Troubleshooting Process"
1. Prepare
2. Make damage control plan
3. Get a complete and accurate symptom description
4. Reproduce the symptom
5. Do the appropriate corrective maintenance
6. Narrow it down to the root cause
7. Repair or replace the defective component
8. Test
9. Take pride in your solution
10. Prevent future occurrence of this problem
Troubleshooting Tips and Articles
• Logic for Troubleshooting
o Tools and Solutions
o Superstition, Positive Thinking and Luck
o The Many Faces of Troubleshooting and Problem Solving
o Litt's Process Hypothesis
o Speculation, Guesswork and Prayer
o Generic Problem Solving With the Universal Troubleshooting Process
o A great demo of Divide and Conquer
• Universal Troubleshooting Process
o Troubleshooting tips
o Common troubleshooting myths
o Gavin Gray
o Team Troubleshooting
o When the Going Gets Tough
o Natural Born Troubleshooters
o Do the Easy Ones First
o Courseware FAQ
• Industry Specific Information
o Recruiters and Consulting Firms
o Training Firms
• Handy Troubleshooting Tactics
o Corrective Maintenance
o Bottleneck Analysis
o Exploiting Perceived Similarities
o Simplify Everything
o Distinctions and Commonalities
o Damage Control
o Preventive Maintenance
o Shotgunning
• The Attitude
o The Attitude
o Take Pride
o When the Going Gets Tough
o Troubleshooting, Luck and Superstition
o Team Troubleshooting
o Natural Born Troubleshooters
o Take Pride
• Intermittents
o About intermittents
o Intermittents
o My favorite Intermittent Stories
o NASA's Intermittent
• Toolsmanship
o Toolsmanship
o Choosing the Right Tool


Here Are Some Other Troubleshooting Tips:
Quality Control
-The quality of the solution depends on the quality put into the steps.

Bottleneck analysis
-One cool and easy bottleneck analysis test is to slow down a section of the system.

Don't skip steps
-Some of the worst troubleshooting debacles I've seen involved the problem escaping the box.